Last updated: 1 September 2026
Anchorstone Homes respects your privacy and is committed to handling personal information fairly, securely and transparently. This policy explains what we collect through our website, why we use it and the choices available to you.
Anchorstone Homes is a trading name of Alem Property Ventures Ltd, company number 16706764. Our registered office is 19 Guernsey Place, Reading, United Kingdom, RG7 1FZ.
For data protection purposes, Alem Property Ventures Ltd is the controller of personal information collected through this website.
This policy applies to visitors to our website and people who contact us, including Supported Living & Care Providers, commissioners, local authorities, property owners, investors and other professional contacts.
We may collect your name, email address, telephone number, organisation, professional role, the nature of your enquiry, information you provide in a message, call booking details and records of our communications.
We may also collect limited technical information when you use the website, such as your device type, browser, IP address, pages visited and cookie preferences.
Please do not submit medical records, detailed care assessments or other highly sensitive personal information through our general website form. If such information is genuinely needed, we will arrange an appropriate secure method.
We collect information directly from you when you complete a form, book a call, email or telephone us, or otherwise communicate with Anchorstone Homes. We may also collect technical information automatically through cookies and similar technologies.
We use personal information to respond to enquiries, arrange introductory calls, understand property and partnership requirements, assess whether Anchorstone Homes may be able to help, maintain professional relationships, operate and improve our website, protect our systems and meet legal or regulatory obligations.
We will not sell your personal information.
Depending on the circumstances, we process personal information because you have given consent, because it is necessary to take steps at your request before entering into a contract, because we have a legitimate interest in responding to enquiries and developing appropriate professional relationships, or because we must comply with a legal obligation.
Where we rely on consent, you may withdraw it at any time. This will not affect processing that took place before withdrawal.
We may share information with trusted service providers that help us operate our website, forms, customer relationship management system, calendar, email and other business systems. They may only use the information to provide services to us and must protect it appropriately.
We may also share information with professional advisers, regulators, public authorities or other parties where required by law, or where reasonably necessary to establish, exercise or defend legal rights.
If a potential property or partnership opportunity requires information to be shared with another organisation, we will only do so where there is an appropriate reason and data protection basis.
Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, maintaining relevant business records and meeting legal, accounting or reporting requirements. Retention periods may vary depending on the nature of the relationship and information.
We use reasonable organisational and technical measures to protect personal information. No online system can be guaranteed to be completely secure, so please avoid sending highly sensitive information through ordinary website forms or email.
Under UK data protection law, you may have rights to access your personal information, correct inaccurate information, ask for information to be erased, restrict or object to certain processing, request transfer of information and withdraw consent.
These rights are subject to legal conditions and exceptions. To exercise a right, contact us using the details below. We may need to verify your identity before responding.
Our website may use essential cookies required for it to operate and optional cookies that help us understand website use or support third-party features. Where required, we will ask for your consent before using optional cookies. You can also control cookies through your browser settings.
Our website may link to external services, including LinkedIn and booking tools. Those organisations are responsible for their own privacy practices. We recommend reading their privacy information before providing personal data.
If you have concerns about how we use personal information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
We may update this policy when our services, website or legal obligations change. The latest version will appear on this page with the updated date.
For privacy questions or requests, contact:
Hanna Russom
Anchorstone Homes
Alem Property Ventures Ltd
19 Guernsey Place
Reading
United Kingdom
RG7 1FZ
Email: [email protected]